Delivery & Returns

Please allow the following processing times for us to ship your order once we have received it:

Express DHL: 1-2 business days

Tracked Standard: 5 business days

Once your order has been processed, you will receive an email containing your tracking information. Shipping timeframes are calculated at checkout depending on your location.

UK orders:

We ship UK orders with DHL Express (1-2 business days).

FREE express shipping on UK orders over £200.

FREE local pick up for online orders, collection from our London store: 62 Marylebone Ln, W1U 2PB Marylebone, London.

UK Orders under £200:

£7

International orders:

We ship worldwide using DHL Express and standard shipping. Shipping timeframes and prices are calculated at checkout. Please allow 5 business days to process standard shipping orders.

Duties and taxes are calculated at checkout based on your shipping address and the value of your order. This price is the guaranteed and no additional costs will be due upon delivery. Duties and taxes are non-refundable. 

We hope you love your KOIBIRD order however, if you were not perfectly satisfied with your item(s) we offer free returns. Please note we are only able to provide one prepaid returns label per order.

Please ensure your return is sent back to us within 14 days of receiving your order.

The returned item(s) should be unworn and in perfect condition with all the KOIBIRD and designer garment tags still attached. Footwear should be returned unmarked and in their original and undamaged packaging. All swimwear should be tried on over underwear with the hygeine strip attached.

Unfortunately we are unable to accept returns for vintage, beauty, earrings and face masks.

Please note items that are damaged, soiled, label-less or returned outside of our 14 day returns period will not be accepted and instead will be returned back to the customer.

UK returns:

Please send your return back to us using the DHL returns label included with your order. Please ensure your return is sent back to us within 14 days of receiving your order.

We accept returns in our London store, please return within 14 days of the order date with the returns form provided:

62 Marylebone Ln, W1U 2PB Marylebone, London.

International returns:

Please enter your order number and email address to start your return here.

Unfortunately we do not offer exchanges however, if you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

Want to be in the know when it comes to recycling our packaging? For complete transparency, here’s a breakdown of every element of your parcel...

Outer Cardboard Box | Recyclable, reusable, degradable

Koibird Box | Reusable and once metal magnets are removed, it’s recyclable

Pink Peanut Stuffing | 100% biodegradable, eco-friendly,
compostable and dissolvable

Paper Tape | Recyclable

Tissue Paper | FSC-certified and composed of recycled materials. Inks used are also eco-friendly, so once stickers are removed it is recyclable.

Returns Form | Chlorine-free, FSC-certified paper that is fully recyclable

Postcards | Recyclable

Envelope | Recyclable

Stickers | Non-recyclable, please remove from packaging and put in waste