Shipping & details

KOI DELIVERY 

Love it. Want it. You got it.
We send all our Koi parcels by Standard Delivery, which means you’ll receive your order in 2-4 business days after it’s been confirmed.

The deets

Orders placed before 12pm Monday to Friday should be delivered the next business day between 9am-6:30pm.  

Orders placed after 12pm on Friday will be delivered on Tuesday.
Please note that due to circumstances out of our control, delivery times are estimates only and are not guaranteed. 

All US customers will be responsible for US taxes and duty charges. 
 

A pinky promise

We won’t keep you waiting. We aim to dispatch all orders within 24 hours of order confirmation. 

For more information, please contact the Koi squad on koisquad@koibird.com

Returns

For information on returns, please view our Customer Care Page.