All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Refunds can take up to 10 days to show on your account. The refund is being issued under the name KOIBIRD LTD.
Can I return my order to the KOIBIRD store?
Yes however please note, returns may take 1-2 business days to process. Unfortunately we do not offer exchanges, if you would like to exchange one item for another, you must first return the original item and then place a new order.
Will KOIBIRD keep my personal information private?
100% yes. We consider all the information you share with us as private and confidential and will never share, rent or sell your personal information without your consent.